Enni’s Collection

Felt Fabric Sample

€0

Now you can order a small sample of the used felt. Add each color you want to your shopping cart. 

This will help you to compare colors if you unsure which one to choose. You can also get to know the used fabric before ordering.

The sample pieces are free, but you will be charged for the shipping. The samples will be sent as a non-trackable letter. 

All of the liners are manufactured, packed and shipped with love from Vantaa, Finland. They will arrive in a parcel to protect the shape of the liner. The shipping fee includes packaging and postage expenses.

Shipping fees to Finland
POSTI / DOMESTIC PARCEL 6,90 €
MATKAHUOLTO / NEAR-PARCEL 8,90 €
ORDERS OVER 80,00 € Free
PICK-UP* Free
FELT SAMPLE (non-trackable letter) 3,00 €

 

* The order can also be collected from Enni’s Collection (01400 Vantaa). You will receive an email with instructions once the order is ready for pick up.

Estimated delivery time

The delivery time depends on the ordered items. Made to order and custom made liners will be prepared for each order individually, and thus the delivery time is longer. If you order multiple items in one order, it will be shipped as one parcel and delivery time will be according to the longest estimate.

Please note, that these delivery times are estimates under normal circumstances and the holiday seasons or availability of the product may affect. In addition, Enni’s Collection cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). 

Ordered items Estimated delivery time 
MADE TO ORDER LINERS
7 - 12 business days
CUSTOM MADE LINERS 8 - 14 business days
READY LINERS 2 - 5 business days
LEATHER CARE 2 - 5 business days
DUSTBAGS, FILLERS 5 - 10 business days
BASE SHAPERS 5 - 10 business days 
HANDBAG CHAINS 2 - 5 business days
LADURÉE, REFLECTORS 2 - 5 business days
Issues regarding faulty items or damages during shipping 

We encourage you to examine the delivery package and received items within a reasonable period of time after the delivery. Please check that the delivered order is complete and that the items are in good condition. In case the delivery is incomplete, or the items are otherwise defective or are not the items you ordered, please contact immediately by email at enni(at)enniscollection.com.

In case the package have been damaged in transportation please make a reclaim to the service provider (Posti/Matkahuolto) immediately.

We hope you are happy with your purchase. When shopping at www.enniscollection.fi or www.enniscollection.com, returns and refunds are made in accordance with Distance Selling Regulations (see more).

Return terms
  1. Once you have received your package, you have 14 days to make your final purchase decision.
  2. If you wish to return any items, you need to send a return statement email clearly indicating that you wish to make a return to enni(at)enniscollection.com within the 14 days.
  3. The return statement email should include your name, the items you wish to return as well as the original order number and date or purchase to your email. The order confirmation will serve as a certificate of the purchase date, and thus it is recommended to keep it in your records for further need.
  4. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be partially refunded.
  5. Please note that custom made liners are customized products and therefore they are non-returnable.
  6. After sending the return statement email, you should return the items at your own cost without unnecessary delay or at least within 14 days. Any item that is returned after the return policy period will not be refunded or exchanged.
  7. Items returning to us due to non-collection from the pick-up point are not the same as a return. In these cases, the return postage will be deducted from the refund.
      Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If your original order contained multiple items and only partial return is made, the original shipping cost will not be returned. If you make a full return, the original shipping cost is also refunded.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

      Late or missing refunds (if applicable)

      If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

      If you have done all of this and you still have not received your refund yet, please contact at enni(at)enniscollection.com. 

      Exchanges (if applicable) 

      Unfortunately, we only replace items if they are defective or damaged. In this case, also send an email to enni(at)enniscollection.com first. 

      If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first buy as soon as we receive the parcel. 

      Gifts 

      If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping for returns 

      To return your product, you should mail your product to: Enni’s Collection, Markuntie 3c, 01400 Vantaa, Finland. 

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping a liner, you should consider using a trackable shipping service. We do not guarantee that we will receive your returned item.