All of the orders are manufactured and/or packed and shipped with love from Vantaa, Finland.
The orders (exc. felt samples) will arrive as a trackable parcel, especially the liners to protect the shape. The shipping fee includes packaging and postage expenses.
Shipping fees to Finland
|POSTI / DOMESTIC PARCEL||7,90 €|
|MATKAHUOLTO / NEAR-PARCEL||8,90 €|
POSTI / XXS DOMESTIC PARCEL (For smaller items)
|POSTI / HOME PARCEL||15,00 €|
|ORDERS OVER 90,00 € (Exc. Home Parcel)||Free|
|FELT SAMPLE (Non - trackable letter)||3,00 €|
The order can also be collected from Enni’s Collection (01400 Vantaa) free of. In order to pick up, you need to select the option at the checkout.
Once the order is ready for pick up, you will receive an email with instructions. Orders with pick up option also follow the estimated delivery times.
Shipping fees to other countries
|DENMARK / PARCEL CONNECT||12,90 €|
|SWEDEN / PARCEL CONNECT||12,90 €|
Estimated delivery time
The delivery time depends on the ordered items. Made to order and custom made liners will be prepared for each order individually, and thus the delivery time is longer. If you order multiple items in one order, it will be shipped as one parcel and delivery time will be according to the longest estimate.
Please note, that these delivery times are estimates under normal circumstances and the holiday seasons or availability of the product may affect. In addition, Enni’s Collection cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure).
|Ordered items||Estimated delivery time|
MADE TO ORDER LINERS
10 - 18 business days
|CUSTOM MADE LINERS||12 - 20 business days|
|READY LINERS||2 - 10 business days|
|LEATHER CARE PRODUCTS||2 - 10 business days|
|FILLERS, CHAIN COVERS||7 - 15 business days|
|HANDBAG CHAINS||3 - 10 business days|
|LADURÉE ITEMS, REFLECTORS||2 - 10 business days|
Issues regarding non-collected parcels or faulty shipping information
Please note, that orders returning to us due to non-collection from the pick-up point are not the same as a return. In these cases, a fixed fee of 15,00€ will be deducted from the returned amount.
Similar regards also orders with faulty shipping information (e.g. faulty telephone number or address). In these cases if the order returns to us as non-deliverable, a fixed fee of 15,00€ will be deducted from the returned amount.
In both cases, if the customer still wants the order, a new shipping fee needs to be paid before shipping. Please take into account the storage time for items at the pick-up points as well as the shipping information on the order confirmation.
Issues regarding faulty items or damages during shipping
We encourage you to examine the delivery package and received items within a reasonable period of time after the delivery. Please check that the delivered order is complete and that the items are in good condition. In case the delivery is incomplete, or the items are otherwise defective or are not the items you ordered, please contact immediately by email at enni(at)enniscollection.com.
In case the package have been damaged in transportation please make a reclaim to the service provider (Posti/Matkahuolto) immediately.