We hope you are happy with your purchase. When shopping at www.enniscollection.fi or www.enniscollection.com, returns and refunds are made in accordance with Distance Selling Regulations (see more).
- Once you have received your package, you have 14 days to make your final purchase decision.
- If you wish to return any items, you need to send a return statement email clearly indicating that you wish to make a return to enni(at)enniscollection.com within the 14 days.
- The return statement email should include your name, the items you wish to return as well as the original order number and date or purchase to your email. The order confirmation will serve as a certificate of the purchase date, and thus it is recommended to keep it in your records for further need.
- To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be partially refunded.
- Please note, that all custom made items are non-returnable (e.g. custom made liners). However, if you are any remarks on the sizing of the received custom items, please send me a message at enni(at)enniscollection.com.
- After sending the return statement email, you should return the items at your own cost without unnecessary delay or at least within 14 days. Any item that is returned after the return policy period will not be refunded or exchanged.
- Items returning to us due to non-collection from the pick-up point are not the same as a return. In these cases, a fixed fee of 15,00€ will be deducted from the returned amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your original order contained multiple items and only partial return is made, the original shipping cost will not be returned. If you make a full return, the original shipping cost is also refunded.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact at enni(at)enniscollection.com.
Exchanges (if applicable)
Unfortunately, we only replace items if they are defective or damaged. In this case, also send an email to enni(at)enniscollection.com first.
If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first buy as soon as we receive the parcel.
Gifts (If applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping for returns
In order to return your product(s), you should mail them to: Enni’s Collection, Markuntie 3c, 01400 Vantaa, Finland.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping a liner, you should consider using a trackable shipping service. We do not guarantee that we will receive your returned item. Depending on where you live, the time it takes for your returned product to reach us may vary.