Collonil Carbon Lab Brush

Collonil

Woly

All of the orders are manufactured and/or packed and shipped with love from Vantaa, Finland.

Estimated delivery time

The delivery time depends on the ordered items. Made to order and custom made liners will be prepared for each order individually, and thus the delivery time is longer. If you order multiple items in one order, it will be shipped as one parcel and delivery time will be according to the longest estimate.

Please note, that these delivery times are estimates under normal circumstances and the holiday seasons or availability of the product may affect. In addition, Enni’s Collection cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). 

Shipping to Finland

The orders (exc. felt samples) will arrive as a trackable parcel, especially the liners to protect the shape. The shipping fee includes packaging and postage expenses. 

Shipping to other countries

The orders will arrive as a trackable parcel, especially the liners to protect the shape. The shipping fee includes packaging and postage expenses. 

Issues regarding non-collected parcels or faulty shipping information 

Please note, that orders returning to us due to non-collection from the pick-up point are not the same as a return. In these cases, a fixed fee of 15,00€ will be deducted from the returned amount.  

Similar regards also orders with faulty shipping information (e.g. faulty telephone number or address). In these cases if the order returns to us as non-deliverable, a fixed fee of 15,00€ will be deducted from the returned amount.

In both cases, if the customer still wants the order, a new shipping fee needs to be paid before shipping. Please take into account the storage time for items at the pick-up points as well as the shipping information on the order confirmation.

Issues regarding faulty items or damages during shipping 

We encourage you to examine the delivery package and received items within a reasonable period of time after the delivery. Please check that the delivered order is complete and that the items are in good condition. In case the delivery is incomplete, or the items are otherwise defective or are not the items you ordered, please contact immediately by email at enni(at)enniscollection.com.

In case the package have been damaged in transportation please make a reclaim to the service provider (Posti/Matkahuolto) immediately.

We hope you are happy with your purchase. When shopping at www.enniscollection.fi or www.enniscollection.com, returns and refunds are made in accordance with Distance Selling Regulations (see more).

Most if the items are subject to a 14-day cancellation period, which begins upon receipt of the goods ordered. Please note, that all custom made items are non-returnable (e.g. custom made liners).