Here you can find more information about the Delivery and Return policy used for the web store. Please also read the Terms of Service.
Items are delivered currently only to Finland as a parcel using the Finnish Posti. You can choose a pick-up point for your parcel at checkout. After your order has been shipped, you will receive a tracking code by which you can follow your parcel.
The order can also be collected from Enni’s Collection (01400 Vantaa). You will receive an email with instructions once the order is ready for pick up.
The shipping rate includes postal and packing expenses to Finland.
- Standard shipping - 10,00€
- Orders over 90,00€ - FREE
- Pick up at 01400 Vantaa - FREE
The dispatch time depends on the ordered items. Made-to-order and custom made liners will be prepared for each order individually, and thus the dispatch time is longer. Please note, that these dispatch times are estimates under normal circumstances and the holiday seasons or availability of the product may affect. In addition, Enni’s Collection cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure).
- For orders including only ready products such as accessories, leather care and/or ready to ship liners, the estimated dispatch time is two to three (2-3) days depending on the holiday seasons and availability of the product.
- For orders including made-to-order liners, the estimated dispatch time is six to eight (6-8) days under normal circumstances.
- For orders including custom made liners, the estimated dispatch time is ten (10) days under normal circumstances.
Issues regarding faulty items or damages during shipping
We encourage you to examine the delivery package and received items within a reasonable period of time after the delivery. Please check that the delivered order is complete and that the items are in good condition. In case the delivery is incomplete, or the items are otherwise defective or are not the items you ordered, please contact immediately by email at enni(at)enniscollection.com.
In case the package have been damaged in transportation please make a reclaim to Posti immediately.
We hope you are happy with your purchase. When shopping at www.enniscollection.fi or www.enniscollection.com, returns and refunds are made in accordance with Distance Selling Regulations (see more).
If you would like to make a return, the refund policy is 14 days starting from the day you have received your package. Please note that the custom made liners are customized products and therefore they are non-returnable.
In case of a return, please contact first by email at enni(at)enniscollection.com clearly indicating that you wish to make a return. In your email, please state your name and the items you wish to return as well as the original order number and date or purchase. The order confirmation will serve as a certificate of the purchase date, and thus it is recommended to keep it in your records for further need.
- Note that all return requests must be sent to us in writing by email within the return policy period and must contain the information listed above necessary for processing your request.
- To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be partially refunded.
- Any item that is returned after the return policy period will not be refunded or exchanged.
- You must return the products to us at our cost without unnecessary delay.
- Items returning to us due to non-collection from the Posti are not the same as a return. In these cases, the return postage will be deducted from the refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your original order contained multiple items and only partial return is made, the original shipping cost will not be returned. If you make a full return, the original shipping cost is also refunded.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact at enni(at)enniscollection.com.
Exchanges (if applicable)
Unfortunately, we only replace items if they are defective or damaged. In this case, also send an email to enni(at)enniscollection.com first.
If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first buy as soon as we receive the parcel.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping for returns
To return your product, you should mail your product to: Enni’s Collection, Markuntie 3c, 01400 Vantaa, Finland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a liner, you should consider using a trackable shipping service. We do not guarantee that we will receive your returned item.